Refund & Return Policy

At Zestnook, we care a lot about the quality and craftsmanship of our crystal accessories and jewelry. We offer a 30-day return policy to ensure your complete satisfaction.

1. Natural Crystal Disclaimer

Each product page lists what the piece is made of. If your piece uses natural stone, inclusions, minor cracks, ice patterns, color variations and trace patterns are part of the stone, not defects or quality issues.

2. 30-Day Return Eligibility

You have 30 days after receiving your item to request a return. To be eligible for a return:

• The item must be in its original, unworn, and unaltered condition.
• The item must include all original packaging, tags, and certificates (if applicable).
• Custom-made or personalized jewelry items are non-refundable unless damaged upon arrival.

3. How to Initiate a Return

To initiate a return, please contact us at [email protected] with your order number and photo/video evidence of the product. Items sent back to us without prior authorization will not be accepted.

4. Return Shipping Costs

Unless the product is verified as damaged during transit or sent incorrectly by us, customers are responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service, as Zestnook is not responsible for items lost or damaged during return transit.

5. Damaged or Defective Items

Please inspect your order upon arrival. If an item arrives damaged or defective, you must contact us at [email protected] within 48 hours of delivery with clear photo or video proof of the damaged package and product. Once verified, we will issue a replacement or a full refund at no extra cost.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be automatically processed back to your original payment method within 5–10 business days.