Shipping
How long does processing take?
Orders are processed within 1–3 business days (excluding weekends and statutory holidays).
How long does delivery take, and how much is shipping?
Standard tracked shipping takes an estimated 8–15 business days, counted from the day your order ships, not the day you place it. Shipping costs $6.99 USD to our 16 main destinations: the United States, Canada, the United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, the Netherlands, Austria, Sweden, Denmark, Finland, Norway and Australia. Orders of $99.99+ USD to these countries ship free. Everywhere else, shipping is a flat $12.99 USD, and free shipping isn’t available.
Will I get a tracking number?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number. Tracking updates typically take 24–48 hours to show on the carrier system.
Will I pay customs duties or taxes?
International shipments may be subject to import duties, taxes and customs clearance fees charged by your local customs authorities. These charges are the responsibility of the customer. See our Shipping Policy for full details.
Quantity discounts
How does the Buy 2 / Buy 3 discount work?
Mix and match any full-price jewelry or decor items: buy 2 and save 10% off those items, or buy 3 or more and save 15%. The discount applies automatically at checkout to the eligible items in your cart. Free shipping to our main destinations still starts at $99.99. This offer does not stack with other sitewide percent-off codes; gift cards and already-marked-down clearance (if any) are excluded. Items priced under $10 are excluded. Returns follow our usual policy on the paid price.
Returns and refunds
Can I return an item?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in its original, unworn and unaltered condition, with all original packaging and tags. Custom-made or personalized items cannot be refunded unless they arrive damaged.
How do I start a return?
Email us at [email protected] with your order number and a photo or video of the item. Items sent back without prior approval cannot be accepted. Unless an item arrived damaged or we sent the wrong item, the customer pays return shipping.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with clear photos or video of the package and the item. Once verified, we will send a replacement or a full refund at no extra cost.
When will I get my refund?
Approved refunds go back to your original payment method within 5–10 business days. Full details are in our Refund & Return Policy.
Sizing
How do I find my bracelet size?
Measure your wrist and add about 1 to 1.5 cm for a comfortable fit. Our Bracelet Size Guide explains how to measure and how bead size changes the fit.
Stones and care
Will my piece look exactly like the photo?
Natural stones vary. Color, pattern, small inclusions and ice-like lines are part of each stone, so your piece may look slightly different from the photos. These are natural features, not defects.
Do the stones have special powers?
We share the traditional meanings and folklore of each stone on our Crystal Meanings page because we find them interesting. They are stories, not health or medical claims. We hope you enjoy your piece for its look and what it means to you.
How do I care for my jewelry?
Take it off before swimming, showering or exercise, keep it away from perfume and cleaning products, and wipe it with a soft dry cloth. Store pieces separately in a pouch so they do not scratch each other.
Still have a question?
Write to us on our Contact page or email [email protected]. A real person reads every message.